Accessibility & Technical Support

This page contains information about the following topics:

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Accessibility

College Foundation of North Carolina is committed to providing access to everyone seeking information on its services and strives to maximize the accessibility for all website users.

  • If you or someone you know uses special adaptive equipment to access the Web and encounters problems when using our site, please contact us at 866-866-2362.
  • If the accessibility problem involves a particular Web page, please let us know the URL (Web address) of the page and the browser you are using. You may always contact the CFNC Resource Center at 866-866-2362, or by email at programinformation@cfnc.org and a counselor will assist you and provide the information you are seeking.

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Hardware and Software Requirements

The www.CFNC.org website is designed to work properly with the following browser versions:

We support the current and previous major releases of Internet Explorer, Firefox, and Chrome on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third most recent version. Select a browser from the list above to get the latest version.

Support for Java, JavaScript, and cookies must be enabled in either browser and can be "turned on" via the Options dialog box in Firefox or the Internet options dialog box in Internet Explorer. The dialog boxes can be accessed from the Tools menu on each browser. In Chrome, select Settings, Show advanced settings and Content settings button to enable these options.

To access any secure portion of the website, your browser will need to support 256-bit encryption.

The website is best viewed with a screen resolution of 1024 x 768 or higher.

PDF Documents

In order to view, print, or download the PDF versions of documents on CFNC.org, Adobe Acrobat or another PDF viewer is required. These files may not open properly with older versions of the plug in. Minimize risk when accessing Adobe Acrobat files by using the latest release of Acrobat Reader. Visit http://www.adobe.com/products/reader for more information.

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Applying for and Using FSA ID

Effective May 10, 2015, the FSA ID, a username and password, replaced the Federal Student Aid PIN and must be used to log into certain US Department of Education websites. There is no charge to set up or use this electronic signature option.

Your FSA ID confirms your identity when you access your financial aid information and electronically signed Federal Student Aid documents. If you do not already have an FSA ID create one by logging into www.fafsa.gov, the National Student Loan Data System (NSLDS) at www.nslds.ed.gov, www.StudentLoans.gov, www.StudentAid.gov or Agreement to Serve (ATS) at www.teach-ats.ed.gov. Click here for a video tutorial on creating an FSA ID.

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Technical Support Information

The following system information is tracked as an aid to CFNC technical staff in troubleshooting problems you may be having.
Key Value
Request AuthType()null
Request CharacterEncoding()null
Request ContentLength()-1
Request ContentType()null
Request ContextPath`()
Request Method()GET
Request PathInfo()null
Request PathTranslated()null
Request Protocol()HTTP/1.0
Request QueryString()null
Request RemoteAddr()192.168.17.230
Request RemoteHost()192.168.17.230
Request RemoteUser()null
Request RequestedSessionId()null
Request RequestURI()/global/technical_support.jsp
Request Scheme()https
Request ServerName()www.cfnc.org
Request ServerPort()443
ServletPath()/global/technical_support.jsp
Request hashCode()228010092
Request toString()SecurityContextHolderAwareRequestWrapper[ FirewalledRequest[ org.cfnc.app.security.cfnc.model.CfncUserRequestWrapper@a3870014]]
Request RequestURL()https://www.cfnc.org/global/technical_support.jsp
Request isRequestedSessionIdFromCookie()false
Request isRequestedSessionIdValid()false
Request isSecure()true
Request Header Hostwww.cfnc.org
Request Header Accept-Encodingx-gzip, gzip, deflate
Request Header User-AgentCCBot/2.0 (http://commoncrawl.org/faq/)
Request Header Accepttext/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Request Header X-Forwarded-For54.157.210.33
Request Header $WSCSTLS_RSA_WITH_AES_128_GCM_SHA256
Request Header $WSIStrue
Request Header $WSSChttps
Request Header $WSPRHTTP/1.0
Request Header $WSRA192.168.17.230
Request Header $WSRH192.168.17.230
Request Header $WSSNwww.cfnc.org
Request Header $WSSP443
Request Header $WSSINVL9h1UPrKkFAzvtneUBNJYctqS/0ftAHZ8/jqyKImI=
Request Header Surrogate-CapabilityWS-ESI="ESI/1.0+"
Request Header _WS_HAPRT_WLMVERSION-1