Accessibility & Technical Support

This resource page provides information about hardware and software requirements for using the CFNC site, as well as information for those in need of additional assistance, including those with disabilities.

Accessibility

College Foundation of North Carolina is committed to providing access to everyone seeking information on its services. We built our site to be accessible to all users, including those with disabilities. If you or someone you know needs additional assistance, the CFNC Call Center can support you in a variety of ways, including reviewing the information found on our site, completing forms and applications, and accessing other functionality on our webpages.

If you or someone you know uses special adaptive equipment to access the web and encounters problems when using our site, please contact us by phone or email. If the accessibility problem involves a particular web page, please let us know the URL (web address) of the page and the browser you are using.

How to Contact Us for Additional Help

For additional help by phone, call the CFNC Call Center by dialing 866.866.2362 (CFNC).

To request help by email, send your question or concern to [email protected].

Hardware & Software Issues

Internet Browser Requirements

The CFNC website (www.CFNC.org) is designed to work properly with the current and recent versions of the following internet browsers:

Edge
Firefox
Chrome
Safari

We support the current and previous major releases of these browsers on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third most recent version. You can download the latest versions of these browsers by clicking on their names where they are listed above.

Optimal Experience

To have the best experience using the CFNC website, support for Java, JavaScript, and cookies must be enabled in either browser and can be "turned on." In Firefox go to Options and then the Privacy & Security section. In Edge go to the Settings and then the Privacy & security section. In Chrome, select Settings and then Privacy and security section to enable these options.

To access any secure portion of the website, your browser will need to support 256-bit encryption and TLS 1.2.

CFNC.org was built with responsive design, which means it is fully functional on desktop computers as well as mobile devices. 

PDF Documents

Adobe Acrobat or another PDF viewer is required in order to view, print, or download the PDF versions of documents on CFNC.org. These files may not open properly with older versions of this plug-in program. Minimize risk when accessing Adobe Acrobat files by using the latest release of Acrobat Reader. Visit http://www.adobe.com/products/reader for more information.

Applying for and Using FSA ID

Body Copy: Effective May 10, 2015, the FSA ID, a username and password, replaced the Federal Student Aid PIN and must be used to log in to certain US Department of Education websites. There is no charge to set up or use this electronic signature option.

Your FSA ID confirms your identity when you access your financial aid information and electronically signed Federal Student Aid documents. If you do not already have an FSA ID create one by logging into www.fafsa.gov, the National Student Loan Data System (NSLDS) at www.nslds.ed.gov, www.StudentLoans.gov or www.StudentAid.gov. To create an FSA ID, watch the video tutorial below.

How to Create Your FSA ID

If you are behind a corporate proxy or URL filtering system, such as ZScaler, you need to be sure the following sites are in your "Allow" list:

Allow List for CFNC:

xconnect.cfnc.org
xroadsapi.cfnc.org
apply.cfnc.org
www2.cfnc.org
cfncapi.cfnc.org
maps.googleapis.com
www.google.com
fonts.googleapis.com
maxcdn.bootstrapcdn.com
cdnjs.cloudflare.com
code.jquery.com
ajax.googleapis.com
use.fontawesome.com
api.humanesources.com
gstatic.com
cse.google.com

Allow List for RDS:

ncresidency.org
ncresidency.cfnc.org
analytics.google.com
google-analytics.com

Allow List for FAFSA:

studentaid.gov/h/apply-for-aid/fafsa
fsaid.ed.gov/npas/index.htm