Technical Support
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Hardware and Software Requirements
The www.CFNC.org website is designed to work properly with the
following minimum browser versions:
- Internet Explorer 6 for the Macintosh
- Internet Explorer 6 for the personal computer
- Netscape 7 for the Macintosh
- Netscape 7 for the personal computer
Note: We recommend that the browser version be the most
up-to-date version available to provide you with the latest patches and
security fixes.
Support for Java, JavaScript, and cookies must be enabled in
either browser and can be "turned on" via the Preferences
dialog box in Netscape or the Internet options dialog box in
Internet Explorer.
To access any secure portion of the website, your browser will
need to support 128-bit encryption.
The website is best viewed with a screen resolution of 1024 x
768.
In order to view, print, or download the PDF versions of various
documents (including online applications) on this website, Adobe Reader,
Version 6.0 or higher is required. These files may not open properly
with older versions of the plug in. Minimize risk when accessing Adobe
Acrobat files by using the latest release of Acrobat Reader. Visit
http://www.adobe.com/products/reader for more information.
If your computer utilizes Norton Internet Security, you may need
to make a configuration change to your privacy controls in order to use
the CFNC.org site properly. Click here for sample instructions to make the
configuration change to the Privacy Controls within Norton Internet
Security.
Another method would be to change the URL in your browser to read
https://www.CFNC.org since some
firewalls limit functionality when not already connected to a secure
site.
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Applying for and Using PIN
To apply for an electronic personal identification number
(PIN), go to the U.S. Department of Education's website: http://www.pin.ed.gov/.
There is no charge for this signature option.
PIN can be used as a signature option with your online CFI Stafford Loan and Federal PLUS Loan
applications. Signing an online loan application with PIN is
possible with Netscape 6.x and 7.x as well as Internet Explorer 5.x
and 6.x.
To safeguard your information, it will be encrypted during
transmission over the Internet. To secure the privacy of your
application data, we recommend you use a browser version with
128-bit encryption, which has enhanced encryption features. 128-bit
encryption browsers are subjected to U.S. Export Administration
Regulations and other U.S. law, and may not be exported or
re-exported to certain U.S. embargoed destinations.
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How to Upgrade Your System
Click one of the hyperlinks below for quick and easy access:
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