Technical Support

This page contains information about the following topics:

If these topics do not cover what you're looking for, please visit one of our Help pages for further support information.

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Hardware and Software Requirements

The www.CFNC.org website is designed to work properly with the following browser versions:

  • Internet Explorer 8
  • Firefox 3.5
  • Safari 4.0

Support for Java, JavaScript, and cookies must be enabled in either browser and can be "turned on" via the Options dialog box in Firefox or the Internet options dialog box in Internet Explorer. The dialog boxes can be accessed from the Tools menu on each browser. In Safari, select Preferences... from the Edit menu to enable these options.

To access any secure portion of the website, your browser will need to support 128-bit encryption.

The website is best viewed with a screen resolution of 1024 x 768 or higher.

PDF Documents

In order to view, print, or download the PDF versions of various documents (including online applications) on this website, Adobe Acrobat 8 or later is required. These files may not open properly with older versions of the plug in. Minimize risk when accessing Adobe Acrobat files by using the latest release of Acrobat Reader. Visit http://www.adobe.com/products/reader for more information.

Security

If your computer utilizes Norton Internet Security, you may need to make a configuration change to your privacy controls in order to use the CFNC.org site properly. Click here for sample instructions to make the configuration change to the Privacy Controls within Norton Internet Security.

Another method would be to change the URL in your browser to read https://www.CFNC.org since some firewalls limit functionality when not already connected to a secure site.

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How to Upgrade Your System

Select any of the links below to get browser upgrade information:

  • Firefox Browser - download the latest version of Firefox. (Windows, Mac and Linux)
  • Microsoft Internet Explorer - download the latest version of Internet Explorer. (Windows)
  • Apple Safari Browser- download the latest version of Safari. (Mac and Windows)

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Applying for and Using PIN

To apply for an electronic personal identification number (PIN), go to the U.S. Department of Education's website: http://www.pin.ed.gov/.  There is no charge for this signature option.

PIN can be used as a signature option with your online forbearance requests if you utilize Firefox 3(or later) or Internet Explorer 7(or later).

To safeguard your information, it will be encrypted during transmission over the Internet. To secure the privacy of your application data, we recommend you use a browser version with 128-bit encryption, which has enhanced encryption features. 128-bit encryption browsers are subjected to U.S. Export Administration Regulations and other U.S. law, and may not be exported or re-exported to certain U.S. embargoed destinations.

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Technical Support Information

The following system information is tracked as an aid to CFNC technical staff in troubleshooting problems you may be having.
Key Value
Request AuthType()null
Request CharacterEncoding()null
Request ContentLength()-1
Request ContentType()null
Request ContextPath`()
Request Method()GET
Request PathInfo()null
Request PathTranslated()null
Request Protocol()HTTP/1.0
Request QueryString()null
Request RemoteAddr()192.168.18.230
Request RemoteHost()192.168.18.230
Request RemoteUser()null
Request RequestedSessionId()null
Request RequestURI()/global/technical_support.jsp
Request Scheme()http
Request ServerName()www.cfnc.org
Request ServerPort()80
ServletPath()/global/technical_support.jsp
Request hashCode()-976785256
Request toString()org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestWrapper@c5c77098
Request RequestURL()http://www.cfnc.org/global/technical_support.jsp
Request isRequestedSessionIdFromCookie()false
Request isRequestedSessionIdValid()false
Request isSecure()false
Request Header Hostwww.cfnc.org
Request Header Accept-Encodingx-gzip, gzip, deflate
Request Header User-AgentCCBot/2.0
Request Header Accept-Languageen-us,en-gb,en;q=0.7,*;q=0.3
Request Header Accepttext/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Request Header X-Forwarded-For54.235.20.17
Request Header $WSISfalse
Request Header $WSSChttp
Request Header $WSPRHTTP/1.0
Request Header $WSRA192.168.18.230
Request Header $WSRH192.168.18.230
Request Header $WSSNwww.cfnc.org
Request Header $WSSP80
Request Header Surrogate-CapabilityWS-ESI="ESI/1.0+"
Request Header _WS_HAPRT_WLMVERSION-1