Technical SupportThis page contains information about the following topics: If these topics do not cover what you're looking for, please visit one of our Help pages for further support information. Get help with:Hardware and Software RequirementsThe www.CFNC.org website is designed to work properly with the following browser versions:
Support for Java, JavaScript, and cookies must be enabled in either browser and can be "turned on" via the Options dialog box in Firefox or the Internet options dialog box in Internet Explorer. The dialog boxes can be accessed from the Tools menu on each browser. In Safari, select Preferences... from the Edit menu to enable these options. To access any secure portion of the website, your browser will need to support 128-bit encryption. The website is best viewed with a screen resolution of 1024 x 768 or higher. PDF DocumentsIn order to view, print, or download the PDF versions of various documents (including online applications) on this website, Adobe Acrobat 8 or later is required. These files may not open properly with older versions of the plug in. Minimize risk when accessing Adobe Acrobat files by using the latest release of Acrobat Reader. Visit http://www.adobe.com/products/reader for more information. SecurityIf your computer utilizes Norton Internet Security, you may need to make a configuration change to your privacy controls in order to use the CFNC.org site properly. Click here for sample instructions to make the configuration change to the Privacy Controls within Norton Internet Security. Another method would be to change the URL in your browser to read https://www.CFNC.org since some firewalls limit functionality when not already connected to a secure site. How to Upgrade Your SystemSelect any of the links below to get browser upgrade information:
Applying for and Using PINTo apply for an electronic personal identification number (PIN), go to the U.S. Department of Education's website: http://www.pin.ed.gov/. There is no charge for this signature option. PIN can be used as a signature option with your online forbearance requests if you utilize Firefox 3(or later) or Internet Explorer 7(or later). To safeguard your information, it will be encrypted during transmission over the Internet. To secure the privacy of your application data, we recommend you use a browser version with 128-bit encryption, which has enhanced encryption features. 128-bit encryption browsers are subjected to U.S. Export Administration Regulations and other U.S. law, and may not be exported or re-exported to certain U.S. embargoed destinations. |
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Technical Support Information
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