Help With Pay

While our website tries to include all the information students and families need to know about paying for college, there may be more questions you'd like to ask related to your individual situation or a particular program.

Look for the answers you need by first checking our frequently asked questions about:

Still can't find what you're looking for?

Call us toll free Existing loans or installment payment plan:   All Other Questions:
Phone: (800) 722-2838 (866) 866-CFNC(2362)
Monday - Thursday:   8:00 a.m. - 7:00 p.m. (ET) 8:00 a.m. - 8:00 p.m. (ET)
Friday: 8:00 a.m. - 5:00 p.m. (ET) 8:00 a.m. - 5:00 p.m. (ET)

Or email us using the form below:

Required fields are marked with an asterisk (*).

First Name*:
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County: (North Carolina residents only)
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Date of birth*:   mm/dd/yyyy
Last 4 digit SSN*:
Account number:
Please enter your question in the box below and click the Submit button when you are finished*:
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